Privacy policy

Privacy Policy
Last updated: March 04, 2025

This Privacy Policy describes how Dvorak Botanicals ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dvorak-botanicals.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). "You" and "your" refer to users of the Services, including customers, website visitors, and individuals whose information we have collected pursuant to this Privacy Policy.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal and regulatory reasons. The revised Privacy Policy will be posted on the Site with an updated "Last updated" date.

If you do not agree to changes made to this Privacy Policy, you should discontinue using our Services. Continued use of our Services after updates are posted signifies your acceptance of the revised policy.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months. The type of information we collect and use depends on how you interact with us. In addition to the specific uses listed below, we may use collected information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

Personal Information We Collect

Information You Provide Directly

• Contact details: Name, address, phone number, and email

• Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number

• Account information: Username, password, and security questions

• Customer support information: Messages sent through the Services

Some features of the Services require you to provide certain information. You may elect not to provide this information, but this may prevent you from using or accessing those features.

Information We Collect Automatically

We automatically collect certain information when you use our Services through tracking technologies such as cookies and pixels. This may include:

• Device information

• Browser information

• Network connection details

• IP address

• Site usage behavior

Information from Third Parties

We may receive information from vendors and service providers who collect information on our behalf, such as:

• Shopify, which supports our Site and Services

• Payment processors for payment verification and transaction fulfillment

• Marketing and advertising partners, including Meta (Facebook and Instagram), through tracking technologies like Meta Pixel and Conversions API

Meta (Facebook) Tracking & Ad Targeting

We use Meta Pixel and Conversions API to collect data about interactions with our Site. This data allows us to serve personalized ads and measure the effectiveness of advertising campaigns on Facebook, Instagram, and Meta’s advertising networks.

Meta may track actions such as page views, purchases, and cart activity. This information is used to optimize ad performance but does not include personally identifiable details. You can manage your ad preferences by visiting Facebook Ad Preferences.

To Opt out visit: https://www.facebook.com/settings?tab=ads

How We Use Your Personal Information

Providing Products and Services

We use personal information to:

• Process payments

• Fulfill orders

• Send notifications about purchases, returns, and transactions

• Manage accounts and customer service inquiries

Marketing and Advertising

We use personal information for promotional communications and advertising, including:

• Sending marketing emails and text messages

• Showing advertisements for our products on third-party platforms

• Using Meta, X, and Google Pixels and Conversions APIs for ad targeting and tracking

Security and Fraud Prevention

We use personal information to detect, investigate, and address fraudulent, illegal, or malicious activity.

Service Improvement and Customer Support

We use personal information to improve our Services, provide customer support, and respond to inquiries.

Cookies and Tracking Technologies

Like many websites, we use cookies, pixels, and other tracking technologies. These technologies help us:

• Improve Site functionality

• Analyze user behavior

• Serve targeted advertisements through platforms like Meta

You can manage cookies through your browser settings. Blocking cookies may impact functionality.

You may opt out of tracking by third-party advertising networks such as Meta, Google, and others by using their respective opt-out tools or by enabling ‘Do Not Track’ (DNT) settings in your browser.

How We Disclose Personal Information

We disclose personal information to:

• Vendors and third-party service providers, such as Shopify, payment processors, fulfillment partners, and analytics providers

• Business and marketing partners to provide services and advertising

• Affiliates and within our corporate group for business operations

• Legal authorities when required by law

We do not sell personal data in the traditional sense, but we do engage in data-sharing with advertising partners for targeted marketing. You may opt out of such data-sharing by following the instructions in the ‘Your Rights and Choices’section.

Security and Data Retention

We implement security measures to protect your information, but no system is completely secure. Information is retained as long as necessary for business, legal, and compliance purposes.

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may also retain certain data for security, fraud prevention, or compliance purposes even after an account is closed.

In the event of a data breach that may compromise your personal information, we will notify affected users as required by applicable law. We may also take additional protective measures to secure your data.

Your Rights and Choices

Depending on your location, you may have rights under privacy laws, including:

• Right to Access/Know: Request details about personal information we hold about you

• Right to Delete: Request deletion of your personal information

• Right to Correct: Request corrections to inaccurate personal information

• Right to Opt Out of Sale/Sharing: Manage your privacy settings for targeted advertising

• Right to Data Portability: Request a copy of your data

To exercise these rights, contact us at support@dvorakbotanicals.com. We may verify your identity before responding.

International Users

Your data may be stored and processed outside your country of residence. We use legal mechanisms, such as Standard Contractual Clauses, for cross-border data transfers.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:
📧 support@dvorakbotanicals.com